Refund & Return Policy

We want you to be happy with your purchase from Jingle Pearls. Please review our refund and return policy below before making a purchase.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be unused, in its original condition, and returned with its original packaging and any included accessories or materials.

To request a return, contact us at jinglepearls@outlook.com with your order number and reason for the return. Please wait for return instructions before sending your item back.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at jinglepearls@outlook.com.

Please include your order number and clear photos of the item and packaging so we can review the issue and provide an appropriate solution.

Refunds

Once we receive and inspect an eligible return, we will notify you regarding the status of your refund.

Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to post the refund to your account.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Non-Returnable Items

For hygiene, safety, or customization reasons, certain items may not be eligible for return. These may include:

• Personalized or custom-made products

• Gift cards

• Items that have been used, damaged, or altered after delivery

• Items returned without their original packaging where required

If you're unsure whether your item is eligible, contact us before starting a return.

Cancellations

If you need to cancel or change an order, contact us at jinglepearls@outlook.com as soon as possible. We cannot guarantee cancellations once an order has entered processing or has been shipped.

Exchanges

If you would like a different item, please contact us at jinglepearls@outlook.com. We will let you know whether an exchange is available for your order.

Contact Us

For questions about returns or refunds, please contact:

Jingle Pearls
Email: jinglepearls@outlook.com

Last updated: August 23, 2026